Many years of work in the fintech and banking industry gave us a brief picture of it. When banking today, customers expect more than just access to products or banking services.

Today, customers prefer to handle all their affairs electronically. Digital channels such as online and mobile banking, are becoming the basic method of customer access to a bank account. People want banking from every place, any time.

A few days ago, Revolut, the British fintech, announced the launch of a new feature in its mobile application: Revolut Stays. 

It’s not enough for banks to just release an app. It should be an engaging solution — but how to achieve it? 

What is a typical starter pack for any challenger bank? First of all, launch a mobile app, then issue a card, and finally… give it all for free. There is no web app in this formula. Is online service not important any more?

Is it easier to open an account with one of the challenger banks? Maybe, but the number of clicks isn’t the best way to measure it.

What features have banks implemented into their applications during the coronavirus era?

YouTube was a dating site, and Slack was supposed to be a game. Can banks change their business models the way startups do?

Despite the dynamic development of mobile banking apps, users still prefer to pay their invoices using a computer. How to automate invoice payments in mobile banking?