Knowing the customer’s opinion is obvious to businesses today. In fact, the clients are the only and most important guarantors of the survival and development of the company, and their satisfaction is one of the key factors indicating the desire or reluctance to continue cooperation.

The rise of technology and changing customer behaviour have shaped the banking landscape in recent years. These challenges, and the accelerating pace of change, are forcing the industry to redefine its approach to customer relationship management in a new digital reality.

Let’s start with a quick recap of our last year’s banking trends predictions. Recently, we mentioned video banking, m-commerce, artificial intelligence, no-code, and smartwatch banking. These trends will stay with us for a long time, but they will adjust to the current economic situation.

How to stop chasing customers’ expectations and focus on getting ahead of them? Choose the right software provider – this is one of the key decisions for any business for which remote channels are critical. 

Did you know that at Finanteq, we made the first banking applications even before the iPhone and Android era? It was a time when there was yet to be anyone who believed in apps. Mobile browsers were still commonly considered the future of banking.

Nowadays, people download more and more mobile applications to fulfill all their needs. Apps are supposed to make life easier and help us to deal with everyday needs. One to order a taxi, another to buy bus tickets, yet another to order food, you name it. In theory, it works great. In practice, the growing number of applications is becoming overwhelming.

Poland is a great place for the global finance industry to conduct model developments, especially when it comes to banking. Why is it so?

The last two years have been a decisive moment for banks. The global pandemic had a significant impact on the acceleration of digital transformation.

Did you know that smartwatches are more addictive than smartphones? A single, compact, electronic device is much more available and convenient than a laptop or a smartphone even.